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Frequently asked questions

Answers about booking, delivery, setup, power, weather and payments for your event.

Fully insured

Cleaned & sanitized

Setup included · Delivery included in St. Cloud ZIPs 34769, 34771 & 34772

Local Central Florida team

Booking

Delivery & setup

Power & generators

Weather

Pricing & payment

Event timing

Equipment

Schools & organizations

Changes & cancellations

Service area

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Frequently asked questions

Booking

How far ahead should I book?

How does availability work?

What happens when I start checkout?

Is my equipment held while I pay?

Is payment required to reserve?

Can I request a quote instead?

Delivery & setup

Do you deliver and set up?

How are delivery windows handled?

Can equipment arrive early or the day before?

What should I do before the crew arrives?

What surfaces can you set up on?

How much access do you need?

Power & generators

Do inflatables need electricity?

How close does power need to be?

What if power isn't available?

Can I rent a generator?

Weather

What happens if the weather is unsafe?

How do rainchecks work?

If it rains during my event, do I get a refund?

Pricing & payment

How are prices shown?

What is the minimum payment?

When is the remaining balance due?

Are there delivery charges?

Are there taxes or processing fees?

Do you offer discounts?

Event timing

How long do I get my rental?

What's the difference between a Standard Event Rental and a Weekend Rental?

Can I keep equipment overnight or for multiple days?

When do you pick up?

How do hourly or timed services work?

Equipment

What kinds of rentals do you offer?

Do water slides need water at the setup area?

Can I rent just tents, tables and chairs?

Do concession machines include supplies?

What are packages?

Schools & organizations

Do you work with schools?

Can you set up at parks and venues?

Do you work with HOAs, churches and businesses?

Can I get a certificate of insurance?

Changes & cancellations

Can I change my reservation?

What if I need to cancel?

Can I move my event to a new date?

Service area

Where do you deliver?

Do delivery fees vary?