Delivery & Setup Process
From booking to pickup
Our crew delivers, sets up and picks up your rentals. Here's how the process works and what you can do to help your event day go smoothly.
Before delivery
When you book, we ask for your event address, setup surface, power availability, and access details such as gates or gate codes. Accurate details help us bring the right equipment and set up safely. Remaining balances are due no later than delivery unless other terms were approved in writing.
Delivery windows
We provide an estimated delivery and pickup window. An exact arrival time is only guaranteed when it is expressly confirmed in writing for your reservation.
Early and day-before delivery
On weekends, holidays, peak dates and busy event days, we may deliver early — including the day before your event — to fit every reservation in. Not every reservation is delivered the day before, and early delivery does not change the rental price.
Delivery charges
Delivery costs depend on your event, order and location, and are shown during booking. See our service areas for the communities we serve.
Preparing your setup area
Before we arrive, please clear the access route and setup area of pet waste, furniture, trampolines, toys, vehicles, trash, debris and decorations. Measure the space to make sure the equipment fits, including room around it.
Access and gates
Make sure gates are unlocked and wide enough, and share any gate codes or entry instructions. If we can't access the setup area, setup may be delayed, and additional charges may apply.
Surfaces
Tell us your setup surface when you book — grass, concrete, asphalt, indoor floor and so on. Our crew decides whether a surface is safe, and we can't set up on rocks, gravel, broken pavement or unsafe slopes. Let us know about sprinklers or underground utilities before we arrive.
Venue rules
If your park, school, HOA or venue has rules about equipment, permits or insurance, please share them before your event.
Power requirements
At checkout we ask whether adequate power is available within 50 ft of the setup area. Powered equipment generally needs a dedicated 115-volt, 20-amp outlet for each blower or motor. Different equipment needs different amounts of power.
Generator options
If adequate power is not available, generator needs are addressed during booking based on the equipment you choose. Generators are also available on their own.
Professional setup
Our crew places and inflates or assembles your rentals and anchors them with stakes, sandbags or other suitable methods for the surface. We may adjust the setup when needed for safety.
Walkthrough
Before we leave, we go over the equipment and basic safety rules with the responsible adult on site.
Pickup and teardown
After your event we return to take down and remove the equipment within the pickup window. Please keep the equipment secured and supervised until we pick it up.
Weather
Our crew decides whether conditions allow safe delivery, setup and use. See our safety page for more.
What we need before we arrive
• Event address and setup location on the property • Setup surface • Whether power is available within 50 ft • Gate codes or entry instructions • Venue rules, if any • A contact phone number for event day
Delivery & setup questions
Will you arrive at an exact time?
We give an estimated delivery window. An exact time is only guaranteed when expressly confirmed in writing for your reservation.
Will my rentals be delivered the day before?
Sometimes. On busy dates we may deliver early, including the day before, but not every reservation is delivered early.
Do I need to be home for delivery?
Please make sure we can access the setup area and that a responsible adult is available for the walkthrough, or tell us ahead of time how to access the site.
How much space do I need?
Each product page lists the equipment size. Measure your setup area and access route, including gates, before booking.
What if I don't have power within 50 ft?
Answer the power question at checkout. If adequate power isn't available, generator needs are handled during booking.
Can you set up on concrete or asphalt?
Many items can be set up on hard surfaces using suitable anchoring. Tell us your surface when you book.
Can you set up on gravel or rocks?
No. We can't set up on rocks, gravel, jagged surfaces, broken pavement or unsafe slopes.
How is equipment anchored?
We use stakes, sandbags or other methods suited to the surface and equipment.
What should I remove from the yard?
Pet waste, furniture, toys, trampolines, vehicles, trash and anything else in the access route or setup area.
What about sprinklers?
Please tell us about sprinkler lines and underground utilities before your event so we can avoid them.
How much is delivery?
Delivery charges depend on your event, order and location, and are shown during booking.
What if it's windy or stormy?
Our crew decides whether conditions allow safe setup and use. See the raincheck and safety information for more.
